Frequent Diner FAQ

You have questions, we have answers!
  • How does the Frequent Diner Club work?

    You receive one Frequent Diner point per dollar spent on your food & beverage when dining at any participating Lettuce Entertain You Restaurant*. Points are automatically converted into $10 Reward Dollars at every 150 point increment.

    **Frequent Diner Club points are not awarded at Big Bowl Chinese Express, Do-Rite Donuts,The Ivy Room, Ambria, Maggiano’s outside of Illinois and Wisconsin, airport locations or Wow Bao locations outside of Chicago. Points are not awarded when a third party is used for carry out or delivery.

    You can attain Silver status by spending $1000 or more during a calendar year. Silver Members earn 1.25 points per dollar spent.

    You can attain Gold status by spending $2500 or more during a calendar year. Gold Members earn 1.5 points per dollar spent. Gold Level Members can also receive Priority Reservation privileges at Lettuce Restaurants.

    Once you have reached Silver or Gold status, you will keep that status through that year and the following calendar year.

    Member Status

    Dollars Spent

    Points Per Dollar

    Blue

    $1 – $999

    1

    Silver

    $1000 – $2499

    1.25

    Gold

    Over $2500

     1.5

     

  • Will I earn points when a third party service is used for pick up or delivery?

    Frequent Diner Club Points may be earned on orders placed through our internal carryout and delivery services of Tock and ChowNow or by calling the restaurant directly. Frequent Diner Points are not earned on orders placed with Caviar, Delivery Wow, DoorDash, Grubhub, Uber Eats, or Postmates.

  • How do I start earning points?

    The key to earning points is the Check-In page on the LettuceEats app.
    Tap ‘Check In’ at the bottom of the app screen, then tap the name of the restaurant where you are dining, the app will then generate the four-digit payment code. Write that number at the bottom of the restaurant check in the box that reads ‘LettuceEats Mobile Code’. Learn more about the LettuceEats Mobile App.

    or

    Present your Rewards Card when paying the check and ask your server to apply points
    to your account.

  • How do I redeem my earned rewards and what are the restrictions?

    The key to redeeming rewards is the Check-In page on the LettuceEats app

    Tap ‘Check In’ at the bottom of the app screen, then tap the name of the restaurant where you are dining, the app will then generate the four-digit payment code. Write that number at the bottom of the restaurant check in the box that reads ‘LettuceEats Mobile Code’.

    To use the Reward Dollars in your account, write the amount you wish to redeem in box labeled ‘Rewards to Redeem $’ (located just underneath the section that reads ‘LettuceEats Mobile Code’). Learn more about the LettuceEats Mobile App.

    or

    When using your Rewards Card, just let your server know the amount in Rewards Dollars you wish to apply to your bill.

    Frequent Diner Dining Rewards are not valid in conjunction with any other offers,discounts, and promotional certificates.
    Frequent Diner Rewards cannot be redeemed on Saturday nights at any Lettuce restaurant or participating locations.
    Friday nights are also excluded at the Eiffel Tower and Everest.
    Reward Dollars are not valid at Joe’s Live in Rosemont, IL, Do-Rite Donuts,The Ivy Room, Ambria, Maggiano’s outside of Illinois and Wisconsin, Wow Bao locations outside of Chicago, or any Big Bowl Express locations.
    Rewards Dollars are also not valid on New Year’s Eve, Valentine’s Day, Mother’s Day, Thanksgiving and Christmas. Frequent Diner Rewards are also not valid in conjunction with any other offers, discounts and promotional certificates. Frequent Diner Rewards are not valid for payments toward private parties,merchandise, or catering ( carry out or delivery orders over $250).

  • How do I earn points when hosting a party at your restaurants?

    To earn Frequent Diner Points when hosting a party or Private Event, you must be a Frequent Diner Club member prior to your event date. You will receive a point per dollar for your food and beverage (Silver and Gold bonus points are not awarded for parties).

    The name of the person receiving Frequent Diner Points must appear on the contract. In the case of a business event, either the planner or host may receive points. For social events, only the host is eligible to receive points.

  • How do my Frequent Diners points work with Gift Cards?

    Frequent Diner Points are issued when Gift Cards are purchased, but not when they are redeemed. Frequent Diner points are not posted on the portion of your bill paid with gift cards. Only the person buying the Gift Card is eligible for Frequent Diner Points. Reward Dollars cannot be used to purchase gift cards.

    During the Holiday Bonus Gift Card promotion (In November and December), members have the option to receive either the $25 Holiday Bonus Certificates or Frequent Diner points for their purchase, not both.If the Holiday Bonus option is chosen, the purchase will not contribute to your annual Frequent Diner Club spend

  • What happens to my points at the end of the calendar year?

    If you have at least one paid visit/points added to your account during the calendar year, the points on your account will rollover to the following year.

    If you have not had a paid visit/points added during a calendar year, any un-redeemed points remaining at the end of the year will be forfeited at year’s end (Dec 31).

    Please be aware that earned Reward dollars on your account never expire and will carry over from year to year.

  • Will I receive something extra to commemorate my birthday?

    Members with a point accrual transaction in the previous 12 months and a birth date on their member profile will receive a Birthday Reward on the first day of the month of their birthday.

    The Birthday Reward will be posted on your member account. Blue and Silver members receive $15 and Gold members $20.

    Birthday Rewards can be used towards your dining check on any day.

    Birthday Rewards added on or after January 1, 2020 are valid for 90 days from the first day of the month of your birthday. Birthday Rewards are not cumulative.Previous years rewards must be used, or current year’s rewards will not post.

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