Frequently Asked Questions

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General

  • How do I submit a request for a donation?

    We receive many requests for charitable donations, and we cannot possibly fulfill them all. However, we would be happy to consider your request if you can forward it directly to our corporate donation website. You will be notified directly via email whether a donation will be forthcoming or not.

    Donation Website
  • What Restaurants Accommodate Dietary Restrictions?

    All of our restaurants have very strict procedures when it comes to dietary restrictions and we are always accommodating of any allergies. We ask that you inform the hostess as well as your waiter/waitress as soon as you are greeted. You are also more than welcome to reach out to any of our restaurants individually if you wish to discuss further prior to your visit.

     

    Vegan Options:

    All of our restaurants can accommodate a vegan diet, but menus that will already have plenty of vegan options can  be found at Beatrix, Ema, and Hub 51.

     

    Gluten-Free Options:

    All of our restaurants can accommodate a gluten-free diet, but please see our Gluten-Free Friendly Restaurants post with a list of our most gluten conscious restaurants.

  • How can I access nutritional information for menu items?

    Our emphasis and goal is on serving you the best and freshest food possible. If you have any special needs or requests, please let your server know. Our servers and managers have been through extended training on the ingredients in our food, and they are always happy to assist you with your dietary needs and preferences.

    We use fresh as well as many seasonal items in our dishes so our menu offerings change frequently. Consequently we are unable to provide nutritional information breakdowns, like those you see on grocery store products or at fast food restaurants, where items are produced with standardized recipes and can then be tested in food labs.

    We welcome your feedback on our food and menu presentations and will always do our best to accommodate your requests.

  • How do I find out about jobs available with Lettuce Entertain You?

    It’s simple: we hire people with creativity, passion, and the drive to be the best. Please visit our careers website to see all available positions and apply directly.

    Lettuce Jobs
  • Is Maggiano’s Little Italy a Lettuce Restaurant?

    Maggiano’s Little Italy is an affiliated restaurant with Lettuce Entertain You, we do not own or operate any of their locations. Due to the special nature of our relationship, Maggiano’s honors the Lettuce Entertain You Frequent Diner program at all of their Chicagoland locations, as well as accepts our green Lettuce Entertain You gift cards at any Maggiano’s nationwide. If you have comments or feedback for Maggiano’s our team is unable to assist but you can reach out directly to Guest.RelationsAD@brinker.com.

Frequent Diners

  • How does the Frequent Diner Club work?

    You receive one Frequent Diner point per dollar spent on your food & beverage when dining at any participating Lettuce Entertain You Restaurant*. Points are automatically converted into $10 Reward Dollars at every 150 point increment.

    **Frequent Diner Club points are not awarded at Big Bowl Chinese Express, Do-Rite Donuts,The Ivy Room, Ambria, Maggiano’s outside of Illinois and Wisconsin, airport locations or Wow Bao locations outside of Chicago. Points are not awarded when a third party is used for carry out or delivery.

    You can attain Silver status by spending $1000 or more during a calendar year. Silver Members earn 1.25 points per dollar spent.

    You can attain Gold status by spending $2500 or more during a calendar year. Gold Members earn 1.5 points per dollar spent. Gold Level Members can also receive Priority Reservation privileges at Lettuce Restaurants.

    Once you have reached Silver or Gold status, you will keep that status through that year and the following calendar year.

    Member Status

    Dollars Spent

    Points Per Dollar

    Blue

    $1 – $999

    1

    Silver

    $1000 – $2499

    1.25

    Gold

    Over $2500

     1.5

     

  • Will I earn points when a third party service is used for pick up or delivery?

    Points are not earned when a third party is used for pick-up or delivery.

  • How do I start earning points?

    The key to earning points is the Check-In page on the LettuceEats app.
    Tap ‘Check In’ at the bottom of the app screen, then tap the name of the restaurant where you are dining, the app will then generate the four-digit payment code. Write that number at the bottom of the restaurant check in the box that reads ‘LettuceEats Mobile Code’. Learn more about the LettuceEats Mobile App.

    or

    Present your Rewards Card when paying the check and ask your server to apply points
    to your account.

  • How do I redeem my earned rewards and what are the restrictions?

    The key to redeeming rewards is the Check-In page on the LettuceEats app

    Tap ‘Check In’ at the bottom of the app screen, then tap the name of the restaurant where you are dining, the app will then generate the four-digit payment code. Write that number at the bottom of the restaurant check in the box that reads ‘LettuceEats Mobile Code’.

    To use the Reward Dollars in your account, write the amount you wish to redeem in box labeled ‘Rewards to Redeem $’ (located just underneath the section that reads ‘LettuceEats Mobile Code’). Learn more about the LettuceEats Mobile App.

    or

    When using your Rewards Card, just let your server know the amount in Rewards Dollars you wish to apply to your bill.

    Frequent Diner Dining Rewards are not valid in conjunction with any other offers,discounts, and promotional certificates.
    Frequent Diner Rewards cannot be redeemed on Saturday nights at any Lettuce restaurant or participating locations.
    Friday nights are also excluded at the Eiffel Tower and Everest.
    Reward Dollars are not valid at Joe’s Live in Rosemont, IL, Do-Rite Donuts,The Ivy Room, Ambria, Maggiano’s outside of Illinois and Wisconsin, Wow Bao locations outside of Chicago, or any Big Bowl Express locations.
    Rewards Dollars are also not valid on New Year’s Eve, Valentine’s Day, Mother’s Day, Thanksgiving and Christmas. Frequent Diner Rewards are also not valid in conjunction with any other offers, discounts and promotional certificates. Frequent Diner Rewards are not valid for payments toward private parties,merchandise, or catering ( carry out or delivery orders over $250).

  • How do I earn points when hosting a party at your restaurants?

    To earn Frequent Diner Points when hosting a party or Private Event, you must be a Frequent Diner Club member prior to your event date. You will receive a point per dollar for your food and beverage (Silver and Gold bonus points are not awarded for parties).

    The name of the person receiving Frequent Diner Points must appear on the contract. In the case of a business event, either the planner or host may receive points. For social events, only the host is eligible to receive points.

  • How do my Frequent Diners points work with Gift Cards?

    Frequent Diner Points are issued when Gift Cards are purchased, but not when they are redeemed. Frequent Diner points are not posted on the portion of your bill paid with gift cards. Only the person buying the Gift Card is eligible for Frequent Diner Points. Reward Dollars cannot be used to purchase gift cards.

    During the Holiday Bonus Gift Card promotion (In November and December), members have the option to receive either the $25 Holiday Bonus Certificates or Frequent Diner points for their purchase, not both.If the Holiday Bonus option is chosen, the purchase will not contribute to your annual Frequent Diner Club spend

  • What happens to my points at the end of the calendar year?

    If you have at least one paid visit/points added to your account during the calendar year, the points on your account will rollover to the following year.

    If you have not had a paid visit/points added during a calendar year, any un-redeemed points remaining at the end of the year will be forfeited at year’s end (Dec 31).

    Please be aware that earned Reward dollars on your account never expire and will carry over from year to year.

  • Will I receive something extra to commemorate my birthday?

    Members with a point accrual transaction in the previous 12 months and a birth date on their member profile will receive a Birthday Reward on the first day of the month of their birthday.

    The Birthday Reward will be posted on your member account. Blue and Silver members receive $15 and Gold members $20.

    Birthday Rewards can be used towards your dining check on any day.

    Birthday Rewards added on or after January 1, 2020 are valid for 90 days from the first day of the month of your birthday. Birthday Rewards are not cumulative.Previous years rewards must be used, or current year’s rewards will not post.

Gift Cards

  • Your Lettuce Entertain You Gift Card

    What does the Lettuce Gift Card look like?
    It is a green, plastic card with the value printed in the lower right-hand corner. There is a sixteen-digit number that can be found on the front or back of your card that you can use for checking your gift card balance.

    Lettuce Entertain You Gift Card

     

    Where can I use my Lettuce Gift Card?
    Lettuce Gift Cards can be used at all participating Lettuce restaurants.

    Although Maggiano’s Little Italy is no longer owned or operated by Lettuce Entertain You, they still accept the green, plastic Lettuce Gift Cards. Please Note: Maggiano’s Little Italy locations outside of Illinois do not accept Holiday Bonus certificates.

    Lettuce Gift Cards are not accepted at the following locations:
    • Wow Bao locations at 1 W. Division St., 46 E. Chicago Ave., and 200 N. Michigan Ave. in Chicago
    • Big Bowl Chinese Express and Tucci Italian locations in Minnesota
    • Airport locations

     

    How do I check the balance on my Lettuce Gift Card?
    Check the balance on your gift card in two easy ways:

     

    Can I reload my Lettuce Gift Card?
    You cannot add value to a gift card. Once the card has reached a zero balance you will have to purchase a new card.

     

    Why does my gift card have a hole punched in it?
    Our servers will punch a hole in your gift card if you have used a portion of the gift card. This is to help remind you that your card does not have a full balance and to check your balance so you are aware of the amount remaining on your gift card prior to your next dining experience.

  • Questions About Holiday Bonus

    What is the Holiday Bonus Promotion?
    From November 1st through December 30th, for every $100 in gift cards you purchase you will receive a $25 Holiday Bonus. The Holiday Bonus applies to both plastic and eGift Card orders. The eHoliday Bonus will be sent to the purchaser’s email address and follows the same provisions as the plastic Holiday Bonus. Please note that if your order is less than $100, the Holiday Bonus promotion does not apply.

    I have an expired Holiday Bonus Certificate, can I still use it?

    The Holiday Bonus is a promotional certificate that can only be used between January 2nd – April 15th every year. Cards from previous years will always be accepted during this Holiday Bonus redemption time frame, regardless of the year listed.

    What are the Holiday Bonus restrictions?

    • Valid January 2 through April 15 for one time use
    • Not valid on Saturdays after 3 pm
    • Not valid on Valentine’s Day or Easter
    • Not valid with any promotional certificates or other offers
    • Not valid towards Frequent Diner Rewards, certificates or points
    • Not valid at Maggiano’s Little Italy® locations outside Illinois
    • Not valid towards gratuity or redeemable for cash
    • Not valid towards private parties, events or delivery orders
    • Please protect the Holiday Bonus as it cannot be replaced if lost or stolen

    Why does the Holiday Bonus Certificate have restrictions?
    The Holiday Bonus is a complimentary certificate that is awarded for every $100 in Lettuce Gift Cards purchased November 1st through December 30th. Because it is a promotional certificate and not a cash gift card, it does have some provisions for use.

    Will I receive Frequent Diner points and a Holiday Bonus?
    No. Frequent Diners may choose either Frequent Diner points or the Holiday Bonus certificate. When ordering classic gift cards, you can choose to receive points or the Bonus. When ordering eGift Cards, the eHoliday Bonus is automatically awarded. Please call us at 888-884-4438 if you prefer points instead of the eHoliday Bonus.

    Can I use more than one Holiday Bonus at a time?
    Yes, you can use multiple Holiday Bonus certificates at one time. Holiday Bonus certificates can also be used in conjunction with Lettuce Entertain You Gift Cards.

    Can I get change back when I use the Holiday Bonus Certificate?
    The Holiday Bonus has no cash value and no change will be given.

  • Gift Card Terms & Conditions

    What are the provisions of the Lettuce Entertain You Gift Card?
    Please present this card for food, beverage, tax and gratuity at participating Lettuce Entertain You ® Enterprises, Inc. restaurants. Purchases will be deducted from the card until the value reaches zero. The card cannot be redeemed for cash, except where required by law, and cannot be replaced if lost or stolen. This card is not valid toward Frequent Diner points when used and is not accepted for payment of delivery orders. Lettuce Entertain You Gift Cards will be accepted for payments of private parties and catering events up to $1,000. Gift Cards cannot be used towards deposits but for final payment only. Lettuce Gift Cards are not valid the same day as purchased November 1- December 30. This card has no maintenance or non-usage fees and never expires. Protect this card like cash. Lettuce Entertain You is not responsible for gift cards sold on unauthorized sites or secondary markets. Lettuce Entertain You reserves the right to refuse to honor a gift card when there is reason to believe that the gift card was obtained fraudulently.

     

    Can you replace my Lettuce Gift Card if I lose it?
    Please protect your gift card like cash because they cannot be replaced if lost or stolen.

     

    Can one use more than one gift card at a time?
    Yes. You can use as many Lettuce Gift Cards as you like to pay for your meal. Lettuce Gift Cards are accepted like cash and therefore can be combined for use together.

     

    Can I use my Lettuce Gift Card for tax and gratuity?
    Yes. You can apply your Lettuce Gift Card to all items on your check including tax and gratuity.

     

    Do Lettuce Gift Cards expire?
    Lettuce Gift Cards never expire and there are no maintenance or non-usage fees. 

     

    If I don’t use the entire amount on my gift card, what happens?
    Any amount not used when paying for your meal stays on your gift card. You can use the remaining balance on your card at your next visit to any Lettuce Entertain You restaurant.

     

    Can I use my gift card to pay for private parties or catering events?
    Lettuce Entertain You Gift Cards will be accepted for payments of private parties and catering events up to $1,000. Gift Cards cannot be used towards deposits but for final payment only. For more information on private parties and events, click here

     

    Can I use my gift card the same day it is purchased?
    Yes! The only exception to this is Gift cards are not valid the same day they are purchased November 1 through December 30.

     

    Can I use my gift card for delivery orders?
    No. Lettuce Entertain You uses third party delivery services and therefore cannot accept Gift Cards as payment.

     

    Will I receive Frequent Diner Points when I purchase gift cards?
    Yes. Frequent Diner Points are issued when gift cards are purchased, but not when they are redeemed. Only the person purchasing the gift card is eligible for Frequent Diner Points.

    *Please allow up to 48 hours for points to post to your account.

  • Purchasing Your Gift Card

    Where can I purchase a gift card?

    *Excludes Eiffel Tower, Everest, M Burger, and Big Bowl Chinese Express.

     

    Can I purchase a Lettuce Gift Card at Maggiano’s Little Italy?
    Only the six Maggiano’s locations within Illinois (Chicago, Naperville, Oak Brook, Schaumburg, Skokie and Vernon Hills) sell Lettuce Gift Cards. Maggiano’s locations outside of Illinois do not sell Lettuce Gift Cards but do accept them.

     

    I am interested in purchasing gift cards in bulk quantities, can you help?
    For individuals and companies interested in purchasing large amounts of Lettuce Gift Cards, please click here.

     

    Can I include a message when I order a gift card?
    Yes. A gift message can be printed at no additional charge.

     

    I did not receive my e-confirmation, what now?
    If you did not receive a confirmation email, first check your junk/spam folder. Because they are generated automatically, these emails are sometimes filtered by strong spam filters or servers. If you did not receive it, please contact the Gift Card Team at 888-884-4438.

  • Shipping Your Gift Card

    How are the gift cards packaged?
    Each Lettuce Gift Card comes in our gift card envelope. Your order is placed in a tamper-proof padded package to ensure a safe delivery.

     

    How will I receive my gift card order?
    We ship all of our gift cards via UPS. You will receive an email with your UPS tracking number once your order has been shipped.

     

    Where can I ship my gift card?
    We ship to any street address in the 50 states. We do not ship internationally. Please be sure to include all information such as a suite number, business name or any other relevant information that will help UPS deliver your package promptly.

    Please Note: We will not deliver to a PO Box.

     

    What UPS shipping options are available to me?
    Below are the UPS options we offer. Orders placed before 12pm will be sent out the same day.

    Within Illinois
    UPS Ground $6.95 (2 – 5 business days)
    UPS 2nd Day Air $12.95
    UPS Next Day Air Saver $18.95

    Outside of Illinois
    UPS Ground $7.95 (2 – 5 business days)
    UPS 2nd Day Air $14.95
    UPS Next Day Air Saver $29.95

    Please Note: We do not add a handling fee to the UPS shipping charge. The shipping charge is simply what it costs to ship your package.

     

    When will my gift card arrive?
    If you selected to ship your gift card with UPS Ground, the package will be guaranteed for delivery within 5 business days. Orders being sent Ground within the Chicagoland area usually deliver the next business day.
    UPS will make a total of three different delivery attempts to the address that you provided before returning the package back to Lettuce Entertain You. If UPS returns the package to our office, we will notify you and request a different address for delivery.

    Please Note: UPS will not make delivery attempts on Sundays or Federal holidays.

     

    I didn’t receive my order. What happens now?
    Call our Gift Card Team at 888-884-4438. We will help track your package and make sure you receive it as soon as possible. Though packages typically do arrive quickly, they can take up to 5 business days to be received. Please allow for longer delivery times during the holiday season.

     

  • Questions About eGift Cards
  • Questions About Paper Certificates

    I have a Wildfire certificate; can I exchange it for a Shaw’s Crab House certificate?
    Certificates specific to certain restaurants can only be used at the restaurant listed on your certificate. Because these are complimentary certificates, they cannot be exchanged.

     

    I have an expired certificate, can I still use it?
    Yes, in fact we enjoy seeing our old Lettuce gift certificates, it is a fun journey back in time for us! We recently accepted a $25 gift certificate that expired in 1981!

    On the right side or back of your paper gift certificate, there is a two letter code followed by a number. Using this information, please read below to determine what type of paper certificate you have.

    CP/AP = Complimentary Certificates These certificates will only be honored by the restaurant printed on the front. If your certificate has an expiration date printed on it, it would be at the discretion of the individual restaurant to accept it.

    ZZ = Holiday Bonus certificates These do expire, however we are happy to extend your Holiday Bonus for the same period next year. The Holiday Bonus are valid from January 2 through mid April every year. Please visit the ‘Contact Us‘ portion of the website, select Gift Cards from the drop down menu and let us know how many Holiday Bonus extension stickers you need and be sure to include your name and full address.

    LL, FF, VV, OO or JJ = Cash Certificates These certificates are considered cash and will be honored by all of the Lettuce Entertain You Restaurants without restrictions. These certificates are the precursor to our plastic gift cards, therefore have no expiration. It is important to remember that, because the certificates are accepted like cash, they cannot be replaced if lost or stolen.

     

Health and Safety - COVID-19/Coronavirus

  • Why are your restaurants closing?

    Lettuce Entertain You cares greatly about the health and safety of its employees and guests.  In the last few weeks, we have closely monitored developments in the current COVID-19 outbreak and have initiated enhanced protocols to reduce opportunities for the spread of this virus in all of our restaurants and offices.  Our actions have focused on guidance from the CDC along with state and local resources, and we continue to rely on their leadership. We are now facing a situation in which our actions can make a difference, not only to the health and safety of our employees and guests but also to our communities. 

     

    As part of our ongoing effort to slow the community transmission of COVID-19, and in compliance with the Governor’s announcement, LEYE will temporarily close all of its Illinois locations for dine-in guests, effective Tuesday, March 17, 2020, until at least March 31, 2020.  Our last day of service will be tomorrow, March 16, 2020. However many of our locations will continue to provide delivery and carryout options.   We will reevaluate our options going forward — including with regard to our restaurants and employees outside Illinois — based upon guidance and direction from health and government officials.  In the meantime, we strongly encourage everyone to protect themselves and others by continuing to follow CDC guidelines (including social distancing, frequent handwashing, covering coughs and sneezes with a tissue, and staying home if ill)  to combat community transmission. 

  • Are you considering extending the Holiday Bonus due to the Coronavirus?

    The Holiday Bonus cards expired as of April 15, and they can no longer be used for carryout at open restaurants during this time.

    However, upon the reopening of our restaurants for full-service dining, the cards will be eligible for an additional 30 days of redemption. At that time, you will have four weeks to use the cards for dine-in or carryout. As soon as we get clarity on when we can reopen, we will send a communication with the 30-day extension dates for each market. Also, please keep in mind that the Holiday Bonus cards can be used any year between January 2 – April 15.

    If you are still unable to use the cards during the 30-day extension, please hang onto them and you can use them again next year, January 2 – April 15, 2021.

    Thank you for your support and we look forward to seeing you all soon.

  • Are you giving your employees paid time off?

    Safety and sanitation are and always have been of paramount importance to all we do. It is standard practice to require that employees who are ill or exhibiting symptoms of illness refrain from working and we are reinforcing this policy every day.

    We care deeply about our teams and are working on ways that we can support LEYE employees and their families under these very unique circumstances. We are working quickly to come up with a solution that will help compensate Lettuce employees for missed work time. We hope to share that information with our employees in the next couple of days. 

     

     

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