Mystery Diner

What is it and what does it accomplish?

 The purpose of the ratings program is to continually monitor the quality of the food we serve in our restaurants and the service we provide our guests.  We are constantly trying to improve our guests’ dining experience. The valuable feedback our raters provide helps us in our mission.

 Rating is fun, but its serious business.  We develop, reward and motivate our employees with your reports.  Important decisions are made affecting menu items and staff members based on the feedback you provide.  We take this program seriously and we expect our raters to do the same in return.

 How does it work?

 Rating teams consist of two people who enjoy dining out together on a regular basis.   They visit assigned restaurants posing as typical guests for the purpose of evaluating their total dining experience, focusing on food and service.  Each team completes a narrative rating form detailing their dining experience.  Forms must be completed and returned to the Rating Program Director within 24 hours of the restaurant visit.  

 Lettuce Entertain You runs four rating programs (sessions) per year with each program lasting 14 or 15 weeks.  Selected rating teams are responsible for rating approximately 9 to 10 restaurants.

 For each restaurant you rate, you will be paid $ 10.00 in addition to the reimbursement for your meal, tax, and gratuity. Also, any valet charges, taxi or train fares, tolls paid (up to $ 18.00) are reimbursed.

 Who participates?

 Lettuce spends a great deal of time identifying qualified, motivated applicants.  We look for people who appreciate good service and enjoy the dining experience.  Raters must be detail-oriented, thorough, observant and committed to deadlines.  Excellent raters look upon rating much as we do, as an opportunity to help improve the service and food quality levels in our restaurants.  Raters are conscientious, reliable and objective.

 In selecting raters to critique our restaurants, we use certain demographic guidelines and therefore are able to select only a small portion of the people who apply. 

 How do I apply?

Most important, indicate the area you live in:

Washington, DC

Minneapolis, MN

Las Vegas, NV

Chicago area, IL

If you are interested in this amazing Program and would like to receive an application,  please indicate the area you reside in an email to :

raters@leye.com

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