Gift Card Delivery Information

How do I receive my online or phone order?

We ship our gift cards using UPS signature required deliveries to ensure that the proper recipients receive their cards in a timely, safe manner. We like to be accountable for the gift cards until they safely reach their intended destination and because the gift cards are accepted like cash, they do need to be signed for to make sure that the proper recipients do receive them.

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Why is there a signature required upon delivery of the gift cards?

Because Lettuce Gift Cards are accepted like cash and cannot be replaced if lost or stolen, UPS delivers all gift card packages with a signature required upon delivery. Any adult can sign for your package.

UPS will make a total of three different delivery attempts to the address that you provided before returning the package back to Lettuce Entertain You. If UPS returns the package to our office, we will notify you and request a different address for delivery.

Please Note: UPS will not make delivery attempts on Saturdays, Sundays or Federal holidays. 

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Can I waive the signature requirement for delivery?

The signature requirement for delivery cannot be waived because the gift cards are accepted like cash and cannot be replaced if lost or stolen. With the signature requirement we are able to track packages and confirm that your package was delivered properly.

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Can someone sign on my behalf?

Yes. Any adult can sign on your behalf when the package is delivered to you. We recommend providing an address where you know someone will be available during business hours to sign for the package (i.e., a business address).

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Can I ship to anyone in the United States?

We can ship to any street address in the 50 states. Please be sure to include all appropriate information such as a suite number, business name or any other relevant information that will help UPS deliver your package promptly.

Please Note: UPS will not deliver to a PO Box and does require an adult signature upon delivery.

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What UPS shipping options are available to me?

We ship our gift cards using UPS signature required deliveries. Below are several options that we have created for your convenience. The UPS Ground delivery is the most popular option and is delivered within 5 business days anywhere in the 50 states.

Within Illinois

  • UPS Ground $6.95 (2 - 5 business days)
  • UPS 2nd Day Air $12.95
  • UPS Next Day Air Saver $18.95

Outside of Illinois

  • UPS Ground $7.95 (2 - 5 business days)
  • UPS 2nd Day Air $14.95
  • UPS Next Day Air Saver $29.95

Please Note: We do not mark up or add a handling fee to the UPS shipping charge. The shipping charge is simply what it costs to ship your package.

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When will my gift card arrive?

If you selected to ship your gift card with UPS Ground, the package will be guaranteed for delivery within 5 business days.

UPS will make a total of three different delivery attempts to the address that you provided before returning the package back to Lettuce Entertain You. If UPS returns the package to our office, we will notify you and request a different address for delivery.

Please Note: UPS will not make delivery attempts on Saturdays, Sundays or Federal holidays.

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I didn't receive my order. What happens now?

Call our Gift Card Team at 888-884-4438. We will help track your package and make sure you receive it at a proper address. Though packages typically do arrive quickly, they can take up to 5 business days to be received. Please allow for longer delivery times during the holiday season.

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